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Results-driven operations executive with proven track record of building engaged teams who focus on understanding customer needs and delivering quality knowledge and service to achieve an effortless customer service experience.

Identify global business opportunities and leverage competencies to drive growth, improve customer satisfaction, and strengthen bottom-line financial performance.

Collaborative, strategic, and tactical planner experienced in diverse industries with both start-ups and Fortune 500 corporations.

Focused on creating order from chaos through managed processes, highly trained personnel, and transparent communication.

Aim to create repeatable, predictable, and memorable customer experiences that inspire confidence and build loyalty.