“First thing yesterday morning, I went to pay someone online and I went to transfer funds and neither transaction would go through. So, I figure the bank just put on a hold because I have been traveling…so I called the bank and [I was transferred to] a new department, and while I’m on hold it tells you that your account has been terminated and the representative will not be able to tell you why, will not change our decision, and will not give you any more information.”