Civility is rare.

In those days, people had common sense and would have never thought of strangling the pilot. Now, the position as a PSA, if a customer was angry because he was going to miss his connecting flight because it was zero visibility and the pilot couldn't see to land it was my fault.

@FEWI that stupid "the customer is always right" mantra must've come from sales people just bent on better sales results without thinking the implications through. I'd word it to "always try to treat customers charitably."

I can certainly see this happening in the US, but I would be very surprised to see it happening with Filipinos/Filipinas. We used to have good customer service in the US most of the time and I taught my restaurant employees (service industries) to treat customers with the utmost respect and to call for management/security if the customer couldn’t be appeased by respectful handling and treating them as you would like to be treated, but aside from Chic-fil-A, that type customer service is seldom ever seen in the US. HOWEVER, because a lot of Filipino and Filipina service industries are coming to the US for internships, I haven’t occasionally see what I expect. When I see one of these interns working in a hotel or other service industry, I feel confident we will be treated well. I always make a point of talking to their managers and c congratulating them on having employed such an exemplary employee. At the same time, I will occasionally explain how one of the non-Filipino harmed their reputation only to be fixed by the Filipino employee ( I use names not nationalities.

Please don’t lose your Filipino qualities.

I don’t remember complimentary cigarettes, but I do remember the meals but more in line to a TV dinner. Lol!!

@FEWI I still have packages from the Ozark airlines from when they flew in & out of Chanute Air Force Base for the troops.

LOL the meals were more like TV dinners maybe more Swanson than Banquet lol

@FEWI TV dinners conjure pictures of Americans eating television sets in my mind

Seriously, naming a meal that way was subliminal coaching for people to watch more television.

@eschatologyguy That's funny. Originally they were used to eat with TV trays in the living room sitting on the couch so you could watch television and Mom didn't have to worry about cooking or cleaning up afterwards. They were very bland and not very tasty. It was the American way!

@FEWI I remember ads of that on Life magazine and Reader's Digest, usually with the endorsement of Julia Child. We just had sweet potato fries over here